International Orders

We ship worldwide! You can pay for your order with credit card through PayPal, and we’ll ship it internationally through our national postal service. We offer a flat fee shipping rate of 600NTD (about 20USD※) per international order. Orders (other than back orders or orders include custom products) usually take 7 to 30 days for delivery depending on the destination country. If you need your order faster, please contact us through email (info@hanchor.com) and we can arrange shipping via FedEx, UPS, or other express carrier at additional cost. Please see our warranty and return policy below.

※ Approximate Currency Conversion (as of Feb. 2012): 1USD ≒ 30NTD
 Many countries charge import fees, dues, taxes or other charges which are not included in our shipping charge. Because we are unable to calculate specific international charges, the customer is responsible for their country's import fees, duties and taxes.

 

After-sales Services

Repairs and Warranty Information

All HANCHOR products come with a warranty card (except for certain items that are listed as specialty products in the product descriptions). The warranty card ensures that your HANCHOR product is covered by our repair warranty for the life of the product. We provide free repair services for one year from the date of purchase (starting from the date the product is shipped from our warehouse) for any damage or defect as a result of ordinary product usage. After one year, we will still try our best to provide free repair services, but if the product is severely damaged, we will need to evaluate the repair costs and charge you for the repairs.

We sincerely apologize, but we are unable to provide warranty services if:
1.You can’t provide the product warranty card.
2.The product has been used inappropriately or the product has been damaged as a result of modifying the product. 

※Please make sure to keep your warranty card in a safe place as you will need to send it in with your product for repairs under warranty. Because the warranty card tells us important information about each product, we are unable to replace lost cards.
※You will need to pay for all shipping costs for products sent in for repairs.
※We will notify you of the repair time and costs as soon as we receive and evaluate the product.


Return Policy

We offer a one month return policy for all international orders. All products must be returned to us in a new and unused condition and returned products must include all accessories and included documentation, the warranty card, all packaging, and any free gifts shipped with the product.

※ We are unable to accept returns of used products or products listed as specialty products on the sales website (because of the unique nature and/or shelf-life limitations of specialty products).
※ You will not be charged for any requests to cancel or exchange your order before we ship it, but you will be responsible for the return shipping charges for any cancellations or exchanges made after we ship your order if the product is determined to be free of any defect.

Please contact us if you have any questions. info@hanchor.com